{"title":"Customer Service","description":"\u003cp\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eApplicable to any sector.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eThese qualifications are for those who are in any role that deals with customers direct. E.g. Receptionists, Sales teams, House Developer sales team, aftercare team, Tenant liaison officer, call Centre teams etc.\u003c\/span\u003e\u003c\/p\u003e","products":[{"product_id":"level-3-diploma-in-customer-service","title":"Level 3 Diploma in Customer Service","description":"\u003ch3\u003e\u003cspan style=\"color: rgb(129, 181, 44);\"\u003eWho it's aimed at\u003c\/span\u003e\u003c\/h3\u003e\n\u003cdiv\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eThis qualification is for those who are in any role that deals with customers direct. \u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cspan style=\"color: rgb(128, 128, 128);\"\u003e\u003c\/span\u003e\u003cbr\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eExamples include:\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cul\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eReceptionists\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eSales teams\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eHouse Developer sales team\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eAftercare team\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eTenant liaison officer\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eCall Centre teams etc\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003ch3\u003e\u003cspan style=\"color: rgb(129, 181, 44);\"\u003eEntry Requirements\u003c\/span\u003e\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eRelevant experience in customer service\u003c\/span\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003e or in a role where there will be an opportunity to build this experience. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eCandidates must be aged 18 or above and must be in a role, or have access to an organisational context, that enables them to generate valid evidence for the qualification.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003e\u003cspan style=\"color: rgb(129, 181, 44);\"\u003eUnits options\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003e\u003cstrong\u003eMandatory units include:\u003c\/strong\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan style=\"color: rgb(128, 128, 128); font-size: 0.875rem;\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eOrganise and deliver customer service\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eUnderstand the customer service environment\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eResolve customers’ problems\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003ePrinciples of business\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eManage personal and professional development\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eUnderstand customers and customer retention\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eOptional unit must be chosen from each group and will be chosen specific to the individual and what they do in their role. \u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003e\u003cstrong\u003eOptional units include:\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(129, 181, 44);\"\u003e\u003cstrong\u003eGroup 1\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eCommunicate verbally with customers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eCommunicate with customers in writing\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eExceed customer expectations\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"text-align: left; color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003ePromote additional products and\/or services to customers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"text-align: left; color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eDeliver customer service while working on customers’ premises\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"text-align: left; color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eDeliver customer service to challenging customers\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"text-align: left; color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eDevelop customer relationships\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"text-align: left; color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eSupport customer service improvements\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"text-align: left; color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eSupport customers through real-time online customer service\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"text-align: left; color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eUse social media to deliver customer service\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(129, 181, 44);\"\u003e\u003cstrong\u003eGroup 2\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eNegotiate in a business environment\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003ePromote equality, diversion and inclusion in the workplace\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eManage individuals’ performance\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eManage diary systems\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eContribute to the organisation of an event\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eProvide Reception services\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eProcessing sales orders\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003ch3\u003e\u003cspan style=\"color: rgb(129, 181, 44);\"\u003eBenefits of undertaking a qualification and progression Opportunities\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(10, 161, 154);\"\u003e\u003cb\u003e\u003cspan style=\"color: #0aa19a;\"\u003eShowcase your competence\u003c\/span\u003e: \u003c\/b\u003e\u003c\/span\u003e\u003cspan\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eGain accreditation for the skills you’ve developed with a \u003c\/span\u003e\u003c\/span\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003equalification recognised across the UK. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003eThis qualification also supports career progression and could also open doors to additional qualifications.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003e\u003cstrong\u003eLevel 4 NVQ\u003c\/strong\u003e Diploma in Management\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\u003cspan style=\"color: rgb(128, 128, 128);\"\u003e\u003cstrong\u003eLevel 5 NVQ\u003c\/strong\u003e Diploma in Management and Leadership\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"color: rgb(128, 128, 128);\"\u003e\n\u003cspan style=\"color: rgb(128, 128, 128);\"\u003e\u003cstrong\u003eLevel 7 NVQ\u003c\/strong\u003e Diploma in Strategic Management and Leadership\u003c\/span\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Lucelly Consultancy","offers":[{"title":"Default Title","offer_id":54797153206613,"sku":null,"price":1000.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1076\/2603\/7589\/files\/L3CS_22c83fd0-7eec-4ed7-8c7a-08e4b99082c3.png?v=1791197698"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1076\/2603\/7589\/collections\/customer-service.png?v=1788276868","url":"https:\/\/www.lucellyconsultancy.org.uk\/collections\/customer-service.oembed","provider":"Lucelly Consultancy","version":"1.0","type":"link"}